Refund Policy for [Your Company Name]

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At [Your Company Name], we strive to provide exceptional service to our clients by leveraging the powerful capabilities of the Scoop Suite platform, a SaaS (Software as a Service) solution designed to streamline business operations for companies in the pet waste removal industry.

This Refund Policy outlines the terms and conditions regarding refunds for services offered by [Your Company Name]. Please read carefully to understand your rights and responsibilities.

1. Refunds Through the Company

All business operations, including transactions, payments, and refunds, are managed solely by [Your Company Name]. Any requests for refunds must be directed exclusively to us. Scoop Suite, LLC, as the platform provider, does not process or manage transactions and is not responsible for refunds under any circumstances.

How Refund Requests Are Handled:

• Refund requests must be submitted to [Your Company Name] via [Insert Contact Information] within [insert time frame] of the transaction.
• Refunds are subject to the terms and conditions outlined in your agreement with [Your Company Name].
• The decision to approve or deny a refund request rests solely with [Your Company Name], based on the specific circumstances and adherence to applicable policies.

2. Scoop Suite’s Role

Scoop Suite, LLC provides the technology platform used by [Your Company Name] to manage business operations, such as scheduling, invoicing, and client management. Scoop Suite is a software provider and does not engage in:

• Collecting or processing payments.
• Managing financial transactions between [Your Company Name] and its clients.
• Reviewing or approving refund requests.

By using the services provided by [Your Company Name], you acknowledge that Scoop Suite, LLC holds no responsibility or liability for any financial disputes, refunds, or claims arising from transactions conducted by [Your Company Name].

3. Refund Eligibility

Refund eligibility is determined by the policies and agreements established by [Your Company Name]. Common factors that may affect eligibility include:

• Service cancellations initiated by the client.
• Errors or issues in service delivery as outlined in your service agreement.
• Any applicable cancellation fees or non-refundable service terms.

Note: Refunds will not be issued for services already rendered or for unused portions of subscription-based plans unless specified in your agreement.

4. Refund Processing

If a refund is approved, [Your Company Name] will process it using the original payment method. The processing time may vary depending on the payment processor and financial institution, typically taking [insert time frame] business days.

[Your Company Name] reserves the right to deduct any applicable fees or costs incurred during the original transaction or refund process, as detailed in your agreement.

5. Non-Refundable Services or Fees

Certain fees or services may be non-refundable, including but not limited to:

• Setup or onboarding fees.
• Customization or add-on services provided upon request.
• Any charges incurred for third-party integrations or features requested by the client.

Please refer to your agreement with [Your Company Name] for a detailed breakdown of non-refundable terms.

6. Disputes and Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting [Your Company Name] at [Insert Contact Information]. We are committed to resolving disputes in a timely and fair manner.

Important: Since Scoop Suite, LLC, is not involved in financial transactions, any disputes regarding payments, fees, or refunds must be addressed directly with [Your Company Name]. Scoop Suite, LLC, does not provide mediation or resolution for such matters.

7. Acknowledgment of Agreement

By using services provided by [Your Company Name], you acknowledge and agree that:

• Refund requests and financial disputes are solely between you and [Your Company Name].
• Scoop Suite, LLC, as the SaaS platform provider, is not liable for any monetary transactions or refund-related issues.
• You are responsible for understanding the refund terms as stated in your agreement with [Your Company Name].

Contact Information

For further assistance or inquiries regarding this Refund Policy, please contact us at:

[Your Company Name]

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Business Address]

This Refund Policy helps ensure transparency and clarifies the respective roles of [Your Company Name] and Scoop Suite, LLC, protecting both businesses and clients.