Terms and Conditions for [company_name] Using Scoop Suite

Effective Date: [Insert Date]

Last Updated: [Insert Date]

These Terms and Conditions (“Terms”) govern your use of the services provided by [Your Company Name] (“we,” “our,” or “us”) and the web-based CRM platform Scoop Suite provided by Scoop Suite, LLC. By accessing or using our services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must discontinue use of our services immediately.

1. Definitions

• Services: Refers to all products, platforms, features, and support provided by [Your Company Name] and its use of Scoop Suite, LLC.
• User: Any individual or entity accessing or using our services.
• Platform: Refers to the web-based CRM software “Scoop Suite” operated by Scoop Suite, LLC and licensed for use by [Your Company Name].
• Agreement: This document and any supplemental policies, such as the Privacy Policy.

2. Acceptance of Terms

By using our services, you confirm that:

1. You are at least 18 years of age or have the legal capacity to form a binding contract.
2. You have read, understood, and agree to these Terms.

If you are using the services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Use of Services

A. Permitted Use

You agree to use the services only for their intended purpose, which includes managing business operations, such as client and staff management, invoicing, scheduling, and other CRM functionalities specific to the pet waste removal industry.

B. Prohibited Use

You agree not to:

1. Use the platform for illegal, fraudulent, or unauthorized purposes.
2. Interfere with the security or proper functioning of the platform, including attempts to bypass security measures or reverse-engineer the software.
3. Upload or transmit harmful code, viruses, or malware.

C. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized access or breach of your account.
• You are liable for all actions conducted through your account.

4. Relationship with Scoop Suite, LLC

A. Third-Party Platform

The platform “Scoop Suite” is owned and operated by Scoop Suite, LLC. While [Your Company Name] provides access to the platform as part of our services, Scoop Suite, LLC:

• Retains ownership of the software and related intellectual property.
• Provides hosting, technical support, and maintenance for the platform.

B. Limitations of Liability

Scoop Suite, LLC is not responsible for any damages, losses, or errors arising from misuse or mismanagement of the platform by [Your Company Name] or its users.

5. Payments and Fees

A. Fees for Services

1. Fees for using our services, including the Scoop Suite platform, are detailed in your service agreement.
2. All payments must be made in accordance with the agreed schedule. Late payments may incur penalties or result in suspension of services.

B. Refund Policy

Refunds will only be issued under the terms outlined in your service agreement. No refunds will be provided for unused services if terminated due to a breach of these Terms.

C. Third-Party Payment Processors

Payment processing is facilitated by third-party vendors compliant with PCI DSS standards. [Your Company Name] is not liable for errors or breaches caused by these processors.

6. Data Ownership and Rights

A. Ownership of Data

1. Your Data: You retain ownership of all data input into the platform, including customer records, schedules, and invoices.
2. Aggregated Data: Scoop Suite, LLC may collect anonymized usage data for analytical purposes but will not identify you or your customers.

B. License to Use Platform

By using Scoop Suite, you are granted a limited, non-exclusive, and non-transferable license to access and use the platform. This license is subject to your compliance with these Terms.

C. Third-Party Integrations

If you integrate third-party tools with the platform, you are responsible for ensuring the legality and security of those integrations.

7. Intellectual Property

All content, trademarks, and intellectual property related to the platform and services are the property of either [Your Company Name], Scoop Suite, LLC, or their licensors. You agree not to:

1. Copy, modify, or distribute any part of the platform or services without prior written consent.
2. Use any branding, logos, or trademarks without authorization.

8. Termination

A. Termination by You

You may terminate your use of the services at any time by providing written notice. Fees due at the time of termination remain payable.

B. Termination by Us

We reserve the right to suspend or terminate your access to the services if:

1. You breach these Terms.
2. Required payments are not made.
3. Your actions pose a security risk to the platform or other users.

C. Effect of Termination

1. Your access to the platform will be revoked.
2. You must remove all proprietary software or data associated with the platform from your systems.
3. Any outstanding fees remain due.

9. Limitation of Liability

To the fullest extent permitted by law:

1. [Your Company Name] and Scoop Suite, LLC are not liable for indirect, incidental, or consequential damages arising from the use of services.
2. Our total liability for direct damages is limited to the amount paid for services in the six (6) months preceding the incident.

10. Indemnification

You agree to indemnify and hold harmless [Your Company Name], Scoop Suite, LLC, and their affiliates from any claims, damages, or losses arising from:

1. Your breach of these Terms.
2. Misuse of the platform or services.
3. Violation of any applicable laws.

11. Dispute Resolution

A. Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to its conflict of laws principles.

B. Arbitration

Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

C. Venue

The exclusive venue for disputes will be [Insert City/State].

12. Changes to These Terms

We reserve the right to modify these Terms. Changes will be communicated to users through email or in-app notifications. Continued use of the services after such changes constitutes acceptance of the updated Terms.13. Contact Information

For questions or concerns about these Terms, contact us at:

[Your Company Name]

Address: [Insert Address]

Email: [Insert Email Address]

Phone: [Insert Phone Number]

For issues related to the platform, contact Scoop Suite, LLC:

Scoop Suite, LLC

Address: [Insert Address]

Email: [Insert Email Address]